Frequently Asked Questions
How do I create an account?
Click the My Account link on the left side of our site and enter a email address and password that you would like to use and click “Register”. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Notice for more information.
How do I edit my account information?
Click the My Account link on the left side of our site and enter your email address and password and click “Login” then select the categories you wish to edit.
I forgot my password.
Click the My Account link on the left side of our site and under where you would typically enter your email address and password select the “Forgot Password” link enter you email address on the next screen and a password reset will be sent to your email address.
How much will it cost to ship my order?
All orders ship from our facility in Lanesville, IN. and we do the best we can to pass the best rates we can achieve on to you. The exact cost of shipping will vary, depending on factors like order size or selected speed.
Has my order shipped?
Once your order has shipped, we will send a confirmation email with tracking information to the email address associated with the order. If you did not receive your shipment confirmation number, please check your spam filter settings. Registered users can login with their username and password and view the status of their orders. Un-registered users can email [email protected] or call us at 502-409-3026.
How do I track my order? Where is my tracking number?
Once your order has shipped, we will send an email with tracking information to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings. For registered users, order information, including tracking information, can be found by logging in with your username and password and viewing your purchase history.
How do I change quantities or cancel an item in my order?
Please call 502-409-3026 or e-mail customer service at [email protected] AS SOON AS POSSIBLE for any questions about changing or canceling your order. Understand that many orders are charged, packaged and shipped very quickly.
How can I cancel my order?
If you’d like to cancel an order, you can use the ‘Cancel Purchase’ button on your order details page. To access order details, log into your Patriotic Assault My account and select order from recent orders.
You may still see an authorization charge on your payment account. In most cases, this charge will be removed by the bank in 3-5 business days.
Note: Order cancellation must be initiated before the order begins fulfillment. Once your items are picked and packed, then button will disappear, and you will need to contact our customer service team for any further assistance.
My order never arrived.
First, check that your order has shipped from Patriotic Assault and that the carrier’s tracking number shows that they have delivered it using the methods outlined above. Shipping times and reliability vary by carrier. We have found UPS and Fedex to have good tracking systems, while US Postal Service’s systems are less reliable.
If USPS shows delivered and you did not receive the package, then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.
For UPS and Fedex: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.
For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service at 502-409-3026 or email us at [email protected] within 72 hours of receiving the product.
What is your return policy?
In the rare instance a return is necessary the guidelines below will affect the return. All returned merchandise must have a Return Material Authorization number (RMA) issued by Patriotic Assault prior to return. Goods returned with an RMA must be in original condition and packaging and all contents and documentation must be present. Items returned without an RMA number will be returned at the shipper’s expense.
We will gladly accept return for refund any unopened and unused product. Simply return any new unused item back to us within 10 days from the date delivered. Shipping charges are not refundable. Once a scope is mounted it becomes used and is not eligible for refund, exchange or return. Placing a scope in rings constitutes mounting. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Do you ship to my country?
We appreciate the interest of international parties. Patriotic Assault is not authorized for shipment or sale outside the United States, with the exception of APO/FPO.
Firearm Purchase FAQ
How to buy a Firearm.
Whether you are a new gun owner or simply buying a gun online for the first time, you might have some questions as to how to buy a gun from an online gun store. It may seem a little confusing at first, but it is actually quite simple. In fact, it is just as easy if not easier to buy from an online firearms store. If you are looking to buy guns online, the same steps apply as if you were to buy them in a brick and mortar gun store. The only exception is that you will have to provide us with an FFL holder local to you, so you can pick it up at their shop and continue the gun buying process. These steps are listed below
STEP 1 – CHOOSE AN FFL NEAR YOU
An FFL is a Federal Firearms License holder and is required for the transfer of all firearms. Typical FFL holders are gun shops, pawn shops, and even individual FFL holders. You must notify them first to ask if they will conduct a transfer and background check for you. Most FFL holders will charge a fee to transfer the firearm to you and conduct the background check. Once you have notified them, they will give you a copy of their FFL.
STEP 2 – PURCHASE YOUR FIREARM
After you have researched which firearm you would like to purchase, proceed to checkout like you would do for any other purchase. You will be prompted to put in the shipping address for the FFL that you have chosen to use. Let them know where you bought the gun from and which gun you bought, so they can keep an eye out for it and notify you when it comes in.
STEP 3 – CONDUCT THE TRANSFER
Bring a government issued ID with you to pick up your gun such as a driver’s license or concealed carry license. They will give you a form 4473 to fill out. This form is one page long and the employee will be able to answer any questions you have. They will then conduct a background check with your 4473 and government issue ID and typically only takes 10 minutes.
STEP 4 – TAKE YOUR NEW GUN HOME
Once you have passed the background check, you can take your firearm home. It is important to note that sometimes a hold might be placed on your background check for 3 days. If your FFL is not notified within those 3 days of a pass or fail status on your background check, then you can take your firearm home.
What are the rules for buying a firearm?
1) For non-restricted states, you need be eighteen years or older to buy rifles or shotguns and twenty-one or older to purchase a handgun or firearm classified as an “other,” such as AR-15 lower receivers.
2) Some states, such as New Jersey, Illinois, Connecticut, Massachusetts, and the District of Columbia require a state firearms license. Some states, such as California, Massachusetts, and Maryland have handgun rosters of approved handguns. Most states do not have these restrictions.
3) Some states may have a waiting period between doing your background check and picking up your firearm.
We have a huge variety of guns for sale at our online store from AR-15s to Shotguns, all the popular handguns and more all at the click of a button, so you can easily find the one you are looking for.
Do I need a background check to buy a gun from an online gun store?
When picking up a firearm, you will be required to do a background check run by the FFL dealer that your gun was shipped to.
What is a background check?
A background check, also called a NICS check (National Instant Criminal Background Check System) is processed by your FFL Dealer to ensure that you are eligible to purchase a firearm. For the background check to be conducted, the FFL will need your driver’s license and concealed carry permit if you have one.
The Gun Control Act forbids certain people from buying guns. Those prohibited are people adjudicated mentally defective, those convicted of crimes (jail sentence of a year or more), fugitives from justice, illegal residents, those who renounced US citizenship, those dishonorably discharged from the military, those with a restraining order, those convicted of domestic violence, and users of illegal drugs.
Do I need a license to buy a gun?
Most states will not require you to have a permit to purchase a firearm, but we recommend you consult your local FFL dealer to make sure you are following all local regulations.
Remember that you are responsible for compliance with all local and state laws. Some states prohibit standard capacity magazines, some states prohibit suppressors, or short barreled rifles, and some states have restrictions on types or parts that may be used on AR-15 platform firearms.
What can I do if my gun was damaged in shipping?
When you go to pick up your firearm at the store, the first thing the seller will do is ask you to check over and make sure that there is no damage and it is functioning correctly.
All sales are final when it comes to firearms and you have the right to refuse possession if it is not in the condition you expect. If you do refuse possession, you can ask for a replacement to be sent in its place.